Comments on: The 8 Criteria For Usable Software http://anthonyfranco.wordpress.com/2009/02/14/the-8-criteria-for-usable-software/ People Deserve Better Software Thu, 17 Dec 2009 16:25:30 +0000 http://wordpress.com/ hourly 1 By: Dave Sherohman http://anthonyfranco.wordpress.com/2009/02/14/the-8-criteria-for-usable-software/#comment-4487 Dave Sherohman Thu, 19 Feb 2009 11:57:33 +0000 http://anthonyfranco.wordpress.com/?p=254#comment-4487 Excellent article! One minor correction/refinement of point 1, though: "<i>Some of the ways to ensure this on a project is to go out and interview the target customers of the application.</i>" It's important to interview the target <i>users</i> of the application. Far and away, the worst-designed, most useless software projects I've worked on have been those which were designed based on what the customer (i.e., management) thought the users would/should need without talking to the people who would be using it day in and day out to find out what they actually needed. Excellent article! One minor correction/refinement of point 1, though:

“Some of the ways to ensure this on a project is to go out and interview the target customers of the application.”

It’s important to interview the target users of the application. Far and away, the worst-designed, most useless software projects I’ve worked on have been those which were designed based on what the customer (i.e., management) thought the users would/should need without talking to the people who would be using it day in and day out to find out what they actually needed.

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